Volume 4

Number 2 July 2020

Patients Satisfaction on Service Quality of Private Medical College Hospital in Dhaka City

DOI: https://doi.org/10.70357/jdamc.2020.v0402.04

Chowdhury N S1 , Chowdhury N N2 , Begum N3 , Zafreen F4 , Asaduzzaman A K M5 , Akhiruzzaman6

Abstract

Background: Health levels remain relatively low in Bangladesh, although they have improved. Adequate health care strategies are vital to the ability of the third world countries to achieve developmental objectives. It is important to recognize that a healthy population is better disposed to need to sustain continued growth in other sectors of the economy.

Objective: This study was conducted to assess the patient's satisfaction on service quality in a private hospital in Dhaka city.

Method: This was a cross sectional study where 152 respondent were taken purposively as sample. This study was done in out-patient departments of Private Medical College Hospital (Aichi Medical College and Hospital ) of Dhaka city for the duration of one year.

Results: Most (30.3%) of the respondents were within 20- 30 years age group and 57.9% were females. About 25.7% had SSC level of education and 55.3% were housewives. Around 28.9% had monthly family income Tk-10000-20000/month.
Satisfaction level regarding staffs (means nurses, doctor, attendant) responsiveness was high (89.3%) and 89.5% were satisfied with staffs caring. Regarding assurance 91.4% were satisfied about the skill of staffs. Regarding communication with doctors 98% of respondents were satisfied. Regarding discipline 92.8% were satisfied with rules and regulation. About baksheesh (tips) 85.6% of hospital staff expected tips. Regarding other issues respondents compliance were satisfied.

Conclusion: From the above study findings this was a good tertiary teaching care hospital where doctors- patients, staff-patient's relationship were good. Patients got their quality treatment from out-patients departments with a low costs.

Keywords: Satisfaction, Health services & Private hospital


  1. Head & Associate Professor, Department of Community Medicine

    Aichi Medical College, Dhaka

  2. ead & Associate professor, Department of Psychiatry

    Green life Medical College, Dhaka

  3. Associate Professor, Department of Community Medicine

    ZH Sikder Women's Medical College, Dhaka

  4. Associate professor & Head, Department of Community Medicine

    Medical College For Women's and Hospital, Uttara, Dhaka

  5. Professor and Head, Department of Community Medicine

    Diabetic Association Medical College, Faridpur

  6. Assistant Professor, Department of Community Medicine

    Diabetic Association Medical College, Faridpur

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Volume 4, Number 2 July 2020
Page: 12-15